Endorsements

Kiss, Bow, or Shake Hands: Courtrooms to Corporate Counsels

Understand which body language “tells” are different across cultures, how diversity on a jury may impact a case, how crimes may be perceived differently across the world, and dozens of other critical cultural tips and taboos. Lawyers know that words matter, but quite often even the most brilliant content gets lost in translation.

Believe it or not, correct behavior has many faces. Terri Morrison provides tremendously useful tips on how to go about working in an international atmosphere, behaving as an authentic local player in every jurisdiction. A definite must read for the truly international practitioner who wants to play by the rules.

Créase o no, el buen comportamiento tiene muchas facetas. Terri Morrison nos proporciona consejos tremendamente útiles sobre cómo comportarse en un ambiente internacional actuando como un auténtico jugador local en cada jurisdicción. De lectura obligatoria para el verdadero practicante internacional que quiere respetar las reglas.

Marcelo Bombau, Partner, M. & M Bomchil Abogados, Buenos Aires, Argentina and former Chair, Section of International Law, American Bar Association

Terri Morrison’s exceptional book, Kiss, Bow, and Shake Hands®is a touchstone for my senior level leadership in higher education, and her wisdom never fails to hit the mark - whether during negotiations, meetings with donors, or working on diversity and inclusion initiatives. With her groundbreaking new offering, Kiss, Bow, and Shake Hands®Courtrooms to Corporate Counsels, Terri Morrison once again leverages her considerable talent to ensure all cultures are accessible and fascinating for her readers. Bravo!

Dr. Robbin Chapman, Associate Dean for Diversity, Inclusion and Belonging, Harvard Kennedy School, Cambridge, MA

I have a copy of Terri’s Kiss, Bow or Shake Hands®that was given to me by the Wharton School’s Export NetworkDirector, Hans Koehler.  I still refer to it frequently when clients have deals in new countries.  The legal focus of Terri’s new Kiss, Bow or Shake Hands® Courtrooms to Corporate Counsels is even more helpful in my international practice.  And it’s just plain fun to read!  I may start using excerpts from this book in my International Business Law classes.

Timothy Charlesworth, Partner, Fitzpatrick Lentz & Bubba, P.C., Center Valley, PA

Kiss, Bow or Shake Hands®: Courtrooms to Corporate Counselsis a wonderful guideline in respect to dealing with diverse cultures. The world is not necessarily ‘flat,’ it still has some curvatures that have to be taken into consideration.

Albert S. Dandridge III, Partner, Schnader, former Chancellor, Philadelphia Bar Association

In this complex world with legal practices that span cultures and continents, the insight of Ms. Morrison’s work is invaluable to those of us who deal with people of different cultures and backgrounds, not just internationally, but within our own country. Kiss, Bow or Shake Hands®: Courtrooms to Corporate Counselsis a must read.

Arthur W. Hankin, Partner, BLANKROME, Philadelphia, PA

At my firm, we have a motto:  "Keep it simple.  That's what works."  Kiss, Bow, or Shake Hands®: Courtrooms to Corporate Counselskeeps it simple and it works. It is a clear, excellent primer for how to act in culturally appropriate ways in various countries. If you are doing business outside the United States, this book is a must.

Dan Harris, Managing Attorney, Harris Bricken, Seattle, WA /  Barcelona, Spain

"Terri Morrison has done it again with this incredibly helpful, practical, and insightful book! As an attorney who has worked internationally, and within multicultural companies, I can’t recommend this book highly enough. No matter your area of practice,Kiss, Bow or Shake Hands®: Courtrooms to Corporate Counsels has wisdom and wonderful tips for you. This is one of those books you’ll reference again and again.

Shahrzad Kojouri, VP Legal and Compliance, Matic; Board Member, Association of Corporate Counsel

During my years as in-house global compliance and investigations counsel for a U.S. based multinational company, Terri’s first book, Kiss, Bow or Shake Hands®was an indispensable desk reference that I regularly consulted before business travel to 30+ countries.  In fact, I purchased copies for each member of my team.  Heightened cultural intelligence is essential to the work of lawyers whose practices touch other countries and cultures.  Terri’s latest effort, Kiss, Bow or Shake Hands®: Courtrooms to Corporate Counsels combines academic rigor with practical, real world examples and tips for navigating the often unseen but critically important cultural cues that, if not considered, can derail business deals, undermine fact gathering and thwart business objectives.

John Lewis, Jr., Partner, Lawrence & Bundy, LLC, Atlanta, GA  (Formerly Senior Managing Litigation, Compliance and Global Anti-Bribery Counsel, The Coca-Cola Company)

Kiss, Bow or Shake Hands®: Courtrooms to Corporate Counsels contains great analyses, stories and many examples which vividly illustrate the differences among the people on our planet.  It gives attorneys fundamental lessons in representing diverse clients domestically, as well as representing domestic clients in global jurisdictions.  This book is a must-read for all international practitioners.

Kiss, Bow or Shake Hands®: Courtrooms to Corporate Counsels は、適切な分析と豊富な具体例を通じて、世界各国の習慣や文化の相違を色鮮やかに描いています。外国のクライアントを代理し、または自国のクライアントを外国で代理する場合の多数の教訓を含む本書は、渉外法務に関与する弁護士にとって、必携の書です

虎ノ門南法律事務所  パートナー弁護士中野通明

Michiaki “Mickey” Nakano, Partner, South Toranomon Law Offices, Tokyo, Japan

Kiss, Bow, or Shake Hands®: Courtrooms to Corporate Counsels is an extremely practical and insightful guide for attorneys who hope to succeed in today’s multi-cultural world.  Apparently, it isn’t just what we say or how we say it, as Terri points out - sometimes it is the often unrecognized value of silence which can effectively close the deal.

Deborah D. Williamson, Member, Dykema, San Antonio, Texas

Lawyers who are experts in their disciplines domestically, and believe they can be equally successful by parachuting into international environments and speaking loudly and authoritatively are, in fact, ticking time bombs.  The differences in languages, cultures and norms may be as important as the differences in laws. Kiss, Bow or Shake Hands®: Courtrooms to Corporate Counselsprovides an invaluable service to the growing number of international lawyers, and those who aspire to work with diverse clients worldwide.  And it does so in a thoroughly accessible fashion.

Philip F. Zeidman, Partner, DLA Piper, Washington, D.C., and former General Counsel, International Franchise Association

Most of us who work with lawyers and clients from different cultures do not intentionally say, write, or do things that are culturally insensitive. But, we don’t know what we don’t know.  Kiss, Bow or Shake Hands®: Courtrooms to Corporate Counsels- first and foremost - makes us sensitive to intercultural issues and approaches to problems that we may not have considered. Terri Morrison has interviewed over 100 attorneys and judges about their experiences, and provides a practical road map for doing business throughout the world. Building upon her classicKiss, Bow or Shake Hands®: How to do Business in Sixty Countries, this new ABA book was especially developed with lawyers for lawyers. Morrison’s use of humor and dozens of examples makes it easy to read, and is anything but a dry checklist.

As an international franchise lawyer I work with attorneys and clients throughout the world, and recognize that I cannot possibly be a master of every culture in each country. But I find Morrison’s research gives me enough background to work with our local counsels worldwide. It also enhances my credibility with clients who are opening negotiations in countries where they have not previously done business.

If you are an international lawyer, and you don’t read and re-read Kiss, Bow or Shake Hands®: Courtrooms to Corporate Counsels, you are placing yourself and your clients at a disadvantage.

Carl Zwisler, Principal, Gray Plant Mooty, Washington, D.C.

Sales and Marketing Edition

  • How do you break the ice in the UAE?
  • When do you present a contract in China?
  • How close should you stand to a South Korean?

Kiss, Bow, or Shake Hands: Sales and Marketing is an informative, entertaining guide that shows you what to do―and what to avoid―in any given sales or marketing situation, from Argentina to South

Dan Lyons, Sr. Human Resources Training Specialist, Nokia Location & Commerce

The new Kiss Bow or Shake Hands: Sales and Marketing offers the right balance of practical information and cultural context. It will surely give our sales teams an added edge!

Michal Stewart, Global Travel Manager, Sabre Holdings

Every international trip should start with a quick read of Kiss, Bow or Shake Hands: Sales and Marketing!  The tips provide terrific insight into local business customs and cultural values - and will generally keep you from embarrassing yourself by throwing a big ole Texas bear hug on your prospects in Japan!

Joseph J. Douress, SVP Global Marketing, Elsevier Global Medical Research

For years I’ve relied upon the Kiss, Bow or Shake Hands book series, especially when entering new global markets. The latest Sales & Marketing edition includes very helpful and practical tips and information that every global marketer and sales professional can put to good use.

Kris Swank, Business Instructor, Northern Arizona University

Kiss, Bow or Shake Hands is the perfect supplement to my Business Communications courses: it introduces students to the concept that how we do it 'over here' isn't necessarily how they do it 'over there', and being unaware of that basic fact can doom your cross-cultural business transactions. Students tell me it's the most important lesson they learn all semester.

Karen Fawcett, President, Paris New Media, LLC

bonjourparis.com

When traveling to different countries, people need be conscious of cultural differences, many of which are extremely subtle. When conducting business, you should be prepared for nuances that aren't obvious.   Kiss, Bow or Shake Hands: Sales and Marketing is an excellent manual for people working or traveling abroad. There's too much at risk to make faux-pas that could be avoided and might very well kill a deal. Terri Morrison's book can demystify the ways others conduct business and more

Joanne St. John, former President and Publisher, International Academy at Santa Barbara

Once again, Morrison has delivered the goods: An informative, current, and reliable guide that is also, mirabile dictu!, a pleasure to read.  Brava!

John J. Gerace, Ph.D., P.E. EVP, Energy Edge Technology

The authors are able to look through their cultural lens and provide an in-depth and valuable overview of the entire spectrum of sales and marketing characteristics in G-20 countries. Essential for business travelers, students, and tourists alike if they are to avoid major "cultural collisions" or costly faux pas. Anyone thinking globally at any level should retain a copy of this book as a personal reference.

Brian Hirsch, Ed.D, Director, Trinity Career Services Trinity University

Terri Morrison does a consistently excellent job of making the cross-cultural jump understandable, interesting and exciting.  This newest Kiss, Bow: Sales and Marketing promises to be an excellent resource for anyone aspiring to do business abroad.

Kim Cahill, Director, Institute of Global Management Studies - Fox School of Business, Temple University

In an increasingly globalized environment, the ability to understand how businesses work across cultures is vital for success. Most of the growth potential for U.S. companies lies in overseas markets and Kiss, Bow, or Shake Hands: Sales & Marketing should be required reading for both students and practitioners of international business.

Marcelo Bombau, Partner, M.& M. Bomchil Abogados (The Law Firm of M.& M. Bomchil) Buenos Aires - Argentina

With precise, down to earth, eye opening comments, Terri Morrison builds -once again- the necessary bridges to understand different cultures...and avoid moves that can end up in embarrassment, if not disaster.

Johnny Jet, Travel Personality and Founder of JohnnyJet.com

JohnnyJet.com

I'm a huge fan of Kiss, Bow or Shake Hands.  And now I can consult KBSH: Sales and Marketing before I head off to a new country – just to make sure I don't commit a faux pas, or make a fool of myself.

Mary Ogle, Head of Global Market Access, Sanofi Pharmaceuticals

As today's global workplace becomes more competitive, Kiss, Bow, or Shake Hands: Sales & Marketing provides practical "real world" examples on how to behave, interact, and communicate successfully while working internationally. A must have for all global marketers!

Thomas M. Feifar, Director of Foreign Military Sales, NAVISTAR Defense

Terri has accurately and succinctly captured the key issues that businesspeople or tourists need to know when traveling. It is spot on, and a very valuable resource!

Giuseppe G. B. Pezzotti, Sr. Lecturer, Cornell University School of Hotel Administration

Just as you can be a connoisseur of wine, Kiss, Bow or Shake Hands: Sales and Marketing can help make you a connoisseur of cultures, philosophies, business behaviors, and social practices. Read it not just for work, but for the human side as well.

Gil A. Cardon , Convention Manager, Japan National Tourism Organization

As the global community comes closer together, Kiss, Bow, or Shake Hands: Sales & Marketing will be a valuable resource to every person in every industry around the world.